Privacy Policy - Sohna Hospitality (Gurugram)

1. Introduction

Sohna Hospitality ("we," "our," or "us") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

2.1. Personal Information:

• Name, email address, phone number, and postal address
• Payment information (credit card details, billing address)
• Date of birth
• Government-issued identification details
• Travel-related information (arrival/departure dates, room preferences)

2.2. Non-Personal Information:

• Browser type and IP address
• Operating system
• Pages visited on our website
• Referring website addresses

3. How We Use Your Information

We use your personal information to:

• Process and confirm your reservations
• Provide customer service and support
• Send promotional communications (with your consent)
• Improve our services and website
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Third-party service providers (e.g., payment processors, IT services)
• Legal authorities when required by law
• Affiliated hotels or partners to fulfill your booking

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage information. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Sohna Hospitality
S-20 & 21, Uppal Southend, Block S, Sector-49, Gurugram, Haryana-122018
Email: bookings@clayinnhotel.com
Phone: +91 93197 84999 | +91 93197 84111

11. Consent

By using our services or website, you consent to the collection and use of your information as described in this Privacy Policy.

Last updated: 25 JULY 2024